PT Bank Negara Indonesia (BNI) wondr by BNI & BNI Mobile Banking
Assistant Manager, Human Center Design
Full-time · Dec 2023 — Present ·
- Led end-to-end UX design for the Onboarding squad, covering digital registration flows for 10M+ users.
- Drove design decisions for Engagement & Loyalty features, collaborating with researchers, POs and scrum masters across 2 squads.
- Conducted pre-production design QA and usability testing to align the shipped product with design intent.
- Maintained design consistency with cross-functional stakeholders, including tech, research and design consultants.
Assistant Manager, Human Center Design
Contract · Nov 2022 — Dec 2023 ·
- Redesigned the Transfer flow, one of BNI Mobile Banking's highest-traffic features, from research through handoff.
- Independently conducted IDI research with the Indonesian diaspora to surface cross-border pain points, delivering findings that directly shaped product direction.
- Shipped a home-screen icon system redesign in BNI Mobile Banking to millions of users.